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Survey : Questions
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There are some error(s). Please see each marked section below.
1.
How long have you been purchasing our services?
Less than 6 months
Less than 6 months
6 months to less than 1 year
6 months to less than 1 year
1 year to less than 3 years
1 year to less than 3 years
3 years to less than 5 years
3 years to less than 5 years
5 years or more
5 years or more
2.
How often do you use our services?
Don't Use
Daily
Weekly
Monthly
Quarterly
<<OPTION 1>>
<<OPTION 2>>
<<OPTION 3>>
<<OPTION 4>>
<<OPTION 5>>
3.
Where do you purchase our services?
In our store
In our store
Online
Online
Telephone order/catalogue
Telephone order/catalogue
Through a dealer
Through a dealer
Through an agent
Through an agent
Through a wholesaler
Through a wholesaler
Other
4.
How would you rate your overall level of satisfaction with us?
Highly satisfied
Highly satisfied
Somewhat satisfied
Somewhat satisfied
Neutral
Neutral
Somewhat dissatisfied
Somewhat dissatisfied
Highly dissatisfied
Highly dissatisfied
5.
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
6.
How do we rate in comparison to other companies that offer the same services?
Much higher
Much higher
Somewhat higher
Somewhat higher
Same
Same
Somewhat lower
Somewhat lower
Much lower
Much lower
Don't know
Don't know
7.
How likely are you to continue using our services?
Very likely
Very likely
Somewhat likely
Somewhat likely
Neutral
Neutral
Somewhat unlikely
Somewhat unlikely
Very unlikely
Very unlikely
8.
Have you ever recommended us to others?
No, never recommended
No, never recommended
Have recommended once or twice
Have recommended once or twice
Have recommended several times
Have recommended several times
9.
Do you have any suggestions for improvement?
350
characters left.
10.
What is your gender?
Male
Male
Female
Female
Prefer not to answer
Prefer not to answer
11.
What is your age?
Younger than 18
Younger than 18
18 - 24
18 - 24
25 - 34
25 - 34
35 - 44
35 - 44
45 - 54
45 - 54
55 - 64
55 - 64
65 or older
65 or older
Prefer not to answer
Prefer not to answer
12.
What best describes your employment status?
Employed full-time
Employed full-time
Employed part-time
Employed part-time
Self-employed
Self-employed
Unemployed, looking for work
Unemployed, looking for work
Unemployed, not looking for work
Unemployed, not looking for work
Student
Student
Retired
Retired
Homemaker
Homemaker
Military
Military
Prefer not to answer
Prefer not to answer
Other
13.
Which of the following categories best describes your annual income?
Under $15,000
Under $15,000
$15,000 - $29,999
$15,000 - $29,999
$30,000 - $44,999
$30,000 - $44,999
$45,000 - $59,999
$45,000 - $59,999
$60,000 - $74,999
$60,000 - $74,999
$75,000 - $89,999
$75,000 - $89,999
$90,000 or more
$90,000 or more
Prefer not to answer
Prefer not to answer
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